Refund policy

At CopperPureShip, customer satisfaction is at the core of everything we do. If you are not entirely satisfied with your purchase, we are here to assist you every step of the way.

1. Mandatory Unboxing Video Requirement

To protect our customers and ensure seamless claim processing with our logistics and courier partners, an unboxing video is required when opening your delivered parcel.

Why is this necessary? In the event of a damaged, missing, or incorrect item, a clear unboxing video serves as official proof. This enables us to process your request swiftly and file a claim directly with our courier delivery partners.
Video Guidelines:
- The video must begin with the unopened package, clearly showing the shipping label/address slip before opening.
- The video must be continuous, unedited, and recorded in a single shot (no cuts, edits, or pauses).
- The video must clearly show the complete unboxing process and the full condition of the received product.

2. Eligibility for Return & Refund

To be eligible for a return or refund, the following criteria must be met:

Timeframe: Return or refund requests must be submitted within 15 business days from the date of delivery.
Product Condition: The product must be unused, undamaged, and in its original packaging, complete with all tags, labels, and accessories intact.
Proof of Purchase: A valid Order ID or Invoice/Tax Bill is required to process any return or refund request.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

Please report the issue to us within 48 hours of delivery.
Email your order details along with the continuous unboxing video and high-resolution images of the product/package.
Upon successful verification, we will arrange a free replacement or issue a full refund without hassle.

4. Non-Refundable Cases

Refunds or returns will not be granted under the following circumstances:

Products damaged due to misuse, neglect, improper handling, or alter-use after delivery.
Normal wear and tear resulting from product usage.
Requests submitted after the 15 business days policy period has expired.
Items purchased during final clearance or special sales (where explicitly marked as non-returnable on the product page).
Requests for damaged, missing, or wrong items without a valid unboxing video or supporting photos.

5. Return & Refund Process

Submit Request: Email us at copperpureship@gmail.com with your Order ID, reason for return, and the required unboxing video and clear photos.
Review & Approval: Once our team reviews and approves your request, we will provide instructions for returning the product to us.
Inspection: Upon receiving the returned item at our facility, our quality inspection team will inspect it and notify you regarding the approval status of your refund.

6. Refund Timeline

Approved refunds will be processed within 15 business days following the receipt and inspection of the returned item.
All refunds will be credited back directly to the original payment method used at the time of purchase.